|
Frequently Asked
Question
|
| Ask |
What
is the solution if there is a technical
problem that cannot be solved via phone? |
| Answer |
Customer
can phone to NNS to work out the
technical problem.
*
for technical problem that is related to
internet set up or configuration |
| Ask |
Can
NNS (Technical Support) do a visit to he
customer's home if there is a technical
problem? |
| Answer |
If
it is necessary, we can directly come to
your place to solve the technical problem. |
| Ask |
What
about technical service via e-mail? |
| Answer |
For
technical consultation through e-mail you
can send it to:
support@nns.com.np |
| connection |
| Ask |
What
if Telkom inform that the line quality is
still above the standard? |
| Answer |
Try
to check the Home Installation Wire of your
phone, maybe there is corrosive on the
connector/terminal of the phone cable.
The condition can affect the connection/data
transfer for Dial-Up process. |
| Ask |
What
are the other causes of the failure in
dialing process? |
| Answer |
The
traffic of the customer phone central is too
busy at that time.
The speed of the modem is too high, so it is
suggested to decrease the speed into 57000b
for 56 kbps modem or 33000b for incase of
33.3kbps modem
The ISP traffic is too busy, so try to use
the alternative dial numbers of the ISP
:15110 ( digital) or 523963 ( analog ) |
|
|
| e-mail |
| Ask |
What
is the cause of unsuccessful sending or
receiving attachment file? |
| Answer |
Pay
attention to the quota of the destination
mailbox, maybe it is not enough to receive
your file.
|
| Ask |
If
the Customer wants to download e-mail, do
all of e-mails in the mailbox will be
downloaded? |
| Answer |
As
long as the Customer put "leave a copy
of message on server", the e-mail will
be kept in the mailbox of the ISP mail
server.
The consequence of this action is the
reduction of mailbox capacity because of the
large number of e-mail. |
| Ask |
Does
NNS will answer all of the problems sent via
e-mail? |
| Answer |
Customer
Support will try to help the Customer both
through e-mail or phone. If the problem is
related to e-mail, you better come directly
to our office or call us since you cannot
receive our answer via e-mail. |
| Ask |
What
is the setting of our POP mail ? |
| Answer |
For
the setting of POP mail, our incoming
mail ( POP3 ,IMAP, or HTTP ) server is
: mail.bcn.com.np & out going mail (SMTP)
server is : mail.bcn.com.np
|
|
|
| browser
and browsing |
| Ask |
What
is the solution if the Customer has been
connected to the ISP but keep unable to
access any site? |
| Answer |
Check
the proxy configuration of your browser. |
|
|
| Password |
| Ask |
Can
we change the password? |
| Answer |
You
can change the password online or manually
by Loging to our website |
| Ask |
How
if the Customer forgot his password? Can NNS
tell him about the pas? |
| Answer |
NNS
unable to inform your last password, the
changing can be done if the Customer knows
his old password. |
| Payment |
| Ask |
How
much is the bill that Customer should pay
for? |
| Answer |
The
billing is counted based on the account type
plus the overtime usage (except the Entry
Type). |
